Web Hosting - Terms of Service (TOS)
Last Updated: July 26, 2026
This Website Hosting Agreement ("Agreement") is entered into between Noraa Host, hereinafter referred to as "Host" and the buyer of any product or service purchased from Noraa Host, hereinafter referred to as "Client". The Host and the Client shall be collectively referred to as the Parties. Under this Agreement, the Host will provide Web Hosting and related services to Client. The parties agree as follows:
1. Acceptance
By accepting this Agreement and using Host's Website Hosting Services ("Services"), Client agrees to be bound by all the terms and conditions of this Agreement.
2. Provision of Services
Host agrees to provide Client with website hosting services, consisting of website server space, e-mail capability, internet access, domain name registration, and such additional services, as may be provided by Host from time to time. Host reserves the right to change or modify the features of Client's service plan from time to time on 3 days written or e-mailed notice to Client. Client's continued use of Host's services after receipt of such a notice of modification shall constitute Client's acceptance of and agreement to be bound by the Host's modification of the terms and conditions of this Agreement.
3. Agreement Term
The initial term of this Agreement shall commence on the date of execution of this Agreement and shall continue through the remainder of the calendar month in which this Agreement was executed (the "Initial Term"). After the initial term, this Agreement shall be automatically renewed for successive monthly periods until terminated by one of the parties as provided in this Agreement.
4. Termination without Cause
(a) Client may terminate this Agreement at any time, for any reason, by contacting Host, by logging into Client's account and opening a support ticket, and requesting that Client's account be canceled. In the event of a cancellation, Host will not refund amounts already billed for the current monthly service period in which Client terminates the Agreement. Any amounts paid in advance by Client for future service terms following the current service term will be promptly refunded by Host.
(b) Host may terminate this Agreement at any time, for any reason, by providing written or e-mail notice of termination to Client's primary website e-mail contact address no less than 3 days prior to the service termination.
(c) If either Party terminates this Agreement, Client has 7 days from the time of termination to request a backup of Client's current Website content by logging into Client's account and opening a support ticket. Host will then make available, when reasonably possible, an archive containing Client's current Website files, databases, and locally hosted e-mail messages by download link or another reasonable file transfer method.
5. Termination for Cause
Client agrees to abide by the terms of this Agreement and by Host's general use policies as set forth in this Agreement, as those policies may exist from time to time. Host may change its use policies on 3 days written notice to Client by e-mail message, mail, or facsimile transmission. Any violation by Client of the terms of this Agreement or of Host's general use policies shall be grounds for immediate termination of Client's account for cause. If Host terminates Client's account for a violation of this Agreement, Host shall not be required to refund any amounts billed for the billing period in which Host terminates Client's services.
6. Payment Terms
(a) Client agrees to pay Host the applicable recurring fee for Client's selected service plan, together with any domain registration fees, hosting add-ons, usage charges, taxes, or other applicable charges. Host reserves the right to change or modify its charges for Client's plan from time to time upon 3 days written or e-mailed notice to Client. Client's continued use of Host's Services after receipt of such notice shall constitute Client's acceptance of the modified charges. Charges for additional services not included in Client's plan will be made as mutually agreed upon.
(b) Hosting service charges are payable in advance. Host will submit invoices to Client electronically using the e-mail address associated with Client's account. Payment is due by the due date stated on the invoice. Client is responsible for maintaining a valid e-mail address, reviewing invoices, and making timely payment through the Client billing area.
(c) A one-time late fee of 10% will be added to an unpaid hosting invoice when the invoice remains unpaid after its due date. The late fee will be assessed once per overdue invoice and will not compound or recur on that same invoice. Host may waive a late fee at its discretion, but any waiver shall not obligate Host to waive future late fees.
(d) Host may suspend the affected hosting service when an invoice remains unpaid for 7 calendar days after its due date. During suspension, the Client's website, control panel access, locally hosted e-mail, databases, and other Services may become unavailable. Suspension does not cancel the outstanding invoice or eliminate Client's responsibility to pay the balance due.
(e) Host may terminate an affected hosting account when an invoice remains unpaid for 30 calendar days after its due date. Termination may permanently remove the live account and its associated website files, databases, e-mail accounts, messages, configurations, and other server data. Host does not guarantee that a backup will remain available after termination.
(f) Suspended Services may be restored after Host receives payment of the complete outstanding invoice balance, including applicable late fees. Restoration may require processing time and is subject to the continued availability and integrity of the hosting account and its data.
(g) If a terminated account backup remains available, Host may attempt to restore the account after all outstanding amounts are paid. Restoration is not guaranteed and may be subject to a reasonable restoration or administrative fee disclosed to Client before restoration work begins.
(h) Client agrees to be billed for all authorized recurring and one-time charges, including applicable late fees, domain fees, add-ons, upgrades, restoration charges, and other Services ordered by Client or owed to Host.
(i) Unless otherwise agreed, charges for upgrades or additional Services may be billed immediately, added to an existing invoice, or included on Client's next invoice.
7. Taxes
Host shall not be liable for any taxes and other governmental fees related to purchases made by Client or from Host's server. Client agrees that they will be fully responsible for all taxes and fees of any nature associated with products or services sold through the use of or with the aid of services provided to Client by Host.
8. Materials and Products
Any material and data Client provides to Host in connection with Services shall be in a form requiring no additional manipulation on the part of Host. Host shall make no effort to validate this material or data for content, correctness, or usability. Material or data that is not in this condition shall be a breach of this Agreement. Host, in its sole discretion, may reject material or data that Client has placed on Host's servers or that Client has requested that Host put on Host's servers. Host agrees to notify Client immediately of its refusal of any material or data and provide Client with an opportunity to amend or modify the material or data to meet the Host's requirements. Client's failure to amend or modify the data or material as directed by Host within a reasonable time shall be a breach of this Agreement.
9. Electronic Mail Abuse
Harassment by e-mail, whether through language, frequency, or size of messages, is prohibited. Client may not send e-mail to any person who does not wish to receive it. If a recipient asks to stop receiving e-mail, Client must not send that person any further e-mail. Clients are explicitly prohibited from sending unsolicited bulk e-mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. Clients may not forward or otherwise propagate chain letters, whether or not the recipient wishes to receive such mailings. Malicious e-mail, including but not limited to "mail bombing" (flooding a user or site with very large or numerous pieces of e-mail) and "trolling" (posting outrageous messages to generate numerous responses) is prohibited. Forging of header or any other information is not permitted. Subscribing someone else to an e-mail list or removing someone else from a mail list without that person's permission is prohibited. Host's accounts or services may not be used to collect replies to messages sent from another Internet Service Provider if those messages violate this Agreement or any usage policy of that other provider. Violations of this Agreement will result in immediate account termination and Host reserves the right to charge an administrative clean-up fee of up to $100.
10. Resource Usage and Fair Use Policy
The Host is committed to providing equitable and high-quality service to all Clients. In furtherance of this commitment, the Host implements a Fair Use Policy, governed by the principles of equitable use and industry-standard benchmarks. The Client shall utilize the hosting resources in a manner that is commensurate with the average usage patterns observed for comparable digital activities within the hosting industry.
Resource utilization shall be subject to continuous monitoring by the Host. Usage that significantly exceeds industry-standard benchmarks, as solely determined by the Host, may constitute excessive use, contravening this Fair Use Policy. Upon identification of what the Host deems excessive resource utilization, the Host shall endeavor to engage with the Client in a constructive dialogue to reduce the usage to acceptable levels. This may include, but is not limited to, recommendations for systemic optimizations, alterations to the service configuration, or discussions concerning potential plan upgrades to more appropriately align with the Client's resource demands.
In the event that excessive usage persists and is adjudged to jeopardize server stability or network integrity, the Host reserves the right, at its sole discretion, to undertake remedial action. Such action may encompass resource throttling, temporary service suspension, or, in extreme cases, termination of the Agreement pursuant to the termination provisions herein.
It is incumbent upon the Client to actively monitor and manage their resource usage. The Host shall provide the requisite tools and support to facilitate this monitoring. The Host is dedicated to maintaining transparent and cooperative relations with the Client, aiming to ensure a balance between individual resource needs and the collective service quality afforded to all Clients.
